I'M HAVING PROBLEMS COMPLETING MY ORDER. WHAT SHOULD I DO?
If you are having problems completing your order, please contact your Independent Designer. If you are unable to reach your Independent Designer, the Customer Care team is also available to assist you. You may also call Monday through Friday 8am - 9pm EST at (888) 491-0331.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders are currently being fulfilled within 1-3 business days, plus delivery time, which will vary based on your selected shipping method. For questions about your order status, contact your Origami Owl® Independent Designer. If you are unable to reach your Independent Designer, the Customer Care team is also available to assist you. Contact us here, or call Monday through Friday 8am - 9pm EST at (888) 491-0331.
HOW DO I CANCEL OR CHANGE MY ORDER?
Unfortunately we are unable to make modifications to orders once they have been placed. If you put an invalid address, your order will ship to that address and be returned to the warehouse. A new shipment will have to be generated and additional shipping charge will apply.
I HAVE QUESTIONS REGARDING MY ORDER. WHO SHOULD I CONTACT?
If you have any questions regarding your order, please contact your Origami Owl® Independent Designer. If you are unable to reach your Independent Designer, the Customer Care team is also available to assist you. You may also call Monday through Friday 8am - 9pm EST at (888) 491-0331.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following forms of payment for online transactions: MasterCard, Visa, American Express + Discover.
ARE THERE PRICE ADJUSTMENTS IF AN ITEM I PURCHASED GOES ON SALE?
At this time we do not offer price adjustments.
IS the origami owl® WEBSITE SECURE?
Origami Owl® is committed to protecting your personal information and providing a secure online shopping experience. We use industry standard encryption and password protection technologies such as an SSL (Secure Socket Layer). This is a technology used by online sites to provide secure online transactions.
WILL MY PERSONAL INFORMATION BE SHARED WITH ANY THIRD PARTIES?
At Origami Owl®, we value your privacy. It is our policy never to sell, rent, barter or trade personal information with any third parties.
MAY I STILL ORDER IF I LIVE OUTSIDE THE UNITED STATES?
At this time, Origami Owl® only accepts orders for the United States, U.S. Territories and APO/FPO. For your protection, we will not ship merchandise if we are unable to verify your billing address.
Orders shipping to U.S. Territories may only be shipped via FedEx International Priority® and may require additional business days for delivery. Likewise, orders to APO/FPO ship via USPS and may also require additional days for delivery.
SHIPPING + DELIVERY
HOW DO I TRACK MY ORDER STATUS?
You will receive an e-mail containing your tracking number once your order ships. If you have questions regarding the shipment of your order, please contact your Origami Owl® Independent Designer. If you are unable to reach your Independent Designer, our Customer Care team is also available to assist you. Contact us here, or call Monday through Friday 8am - 9pm EST at (888) 491-0331.
WHAT COULD DELAY MY ORDER?
During periods of increased demand, including during holidays or new product launches, you may experience a delay in the shipment of your order. We strive to always ship available items within 5 business days of order submission. Please allow additional time for shipping, based on your preferred selected shipping method.
ORIGAMI OWL® JEWELRY
HOW DO I CARE FOR MY ORIGAMI OWL® JEWELRY?
Handle with care: The glass on your Living Lockets is fragile + can break. Handle with grace + caution.
Avoid water: Always remove your jewelry before entering water. Living Lockets® are not waterproof.
Polish: Our jewelry is made with real metals + will naturally tarnish with time. To keep it looking as good as new, gently run all pieces with dry polishing cloth in a circular motion until shine is restored.
Remove: Take off your jewelry when using harsh chemicals, applying beauty products or entering extreme heat or cold.
WHERE IS ORIGAMI OWL® JEWELRY MANUFACTURED?
Origami Owl® manufactures jewelry in the United States and in Asia. Our creations are designed by and for Origami Owl®, and are lovingly crafted by highly skilled jewelry artisans.
BUSINESS OPPORTUNITY
WHAT ARE THE basic REQUIREMENTS FOR BECOMING AN ORIGAMI OWL® DESIGNER?
As an Origami Owl® Designer, you have the opportunity to increase friendships, to earn a competitive income + to develop professionally. The basic requirements of becoming an Origami Owl® Designer are as follows:
- Must be at least 12 years of age with a legal guardian signature
- Possess a government issued Social Security number
- Be a citizen or a permanent resident of the U.S.
- Sign + submit a completed Designer Agreement
HOW DO I PURCHASE JEWELRY?
Designers may order any variety of jewelry products from our collections at 30-50% off retail through their Origami Owl® Back Office.
HOW DO I GENERATE INCOME?
Independent Designers may grow flourishing businesses by selling Origami Owl's line of customizable jewelry at in-home Jewelry Bars, events, through their personalized e-commerce website, as well as by mentoring others on how to share Origami Owl's unique jewelry experience. We offer a very special, customizable product + the opportunity to earn money in a career that's fun + flexible.
HOW MUCH MONEY CAN I EXPECT TO EARN AS AN ORIGAMI OWL® DESIGNER?
The best part of a career with Origami Owl® is that there are so many ways to be successful! The amount of money you may make as an Independent Designer will depend upon many factors, including your personal goals + the amount of time + effort you choose to invest. As a Designer, you determine how many hours you want to work. Many Designers operate their businesses part-time, with the goal of meeting short-term financial goals. Others elect to build their business to the extent that they are able to leave their current job and focus full time on their Origami Owl® career. Our Career Plan is designed to provide the correct path for success and incentives that will compensate you.
HOW MUCH INVENTORY DO I NEED TO PURCHASE AS AN ORIGAMI OWL® DESIGNER?
The first thing to remember is that purchasing inventory is an individual decision and it's certainly not a requirement for you to begin your Origami Owl® business. We always recommend that you determine what activity level you intend to pursue in your new venture and then invest in a level of inventory that supports that activity. Remember, you can hold an amazing Jewelry Bar® with the inventory that comes in a Business Launch Package!
Origami Owl® provides many materials designed to help you succeed. You also have the opportunity to work with an individual mentor who you choose. They will provide tips and advice on successfully selling Origami Owl® Custom Jewelry and growing your business.
HOW OFTEN DOES ORIGAMI OWL® INTRODUCE NEW PRODUCTS?
In a marketplace driven by innovation, it is critical to stay competitive by introducing new products. Origami Owl® is always innovating new products to keep up with current trends. Limited-edition items are introduced periodically and our one-of-a-kind collections will always evolve and be at the forefront of our brand. Our custom jewelry will always focus on being personal and unique to the individual.
We occasionally will update our packaging to keep our presentation current and fresh. Remember that we're in the fashion business. Fashion is always changing and different styles are being created. Fresh new innovations in jewelry and unique one-of-a-kind pieces will always have a special place in our hearts and the hearts of our Designers.
HOW DO I GET STARTED?
- What do I do first?
- Complete a DESIGNER Agreement online. If a Mentor shared this opportunity with you then you'll need the last name and DESIGNER ID # of the Mentor.
- Anticipate the arrival of your Business Launch Package.
- Kick off your new profession as an Origami Owl® Designer by holding your first Origami Owl® Jewelry Party!
- How will I get paid?
- Designers have the opportunity to sell products and instantly keep the profits. For commission payments and orders from the Designers e-commerce website, the Designer’s commission payments will be paid directly to a PayQuicker account, which the Designer sets up when he or she enrolls. Commissions are paid weekly and monthly (depending on the type of payment).
- Can I transfer or sell my Origami Owl® Independent Designer Business?
- The agreement with each Independent Designer is a personal contract with Origami Owl® and may only be transferred at the approval of the Company.
If you are interested in joining my team, The Brown Owls, you can enroll with me as your mentor here.
ARE TAXES DEDUCTED FROM MY COMMISSION CHECKS?
Each and every Independent Designer is considered an independent contractor. Because of this structure it is the responsibility of the Independent Designer to pay his or her Social Security tax and any other applicable taxes. Origami Owl® does not deduct any taxes from an Independent Designers commission checks. Each year, Origami Owl® will issue a form (IRS Form 1099) to each Independent Designer for the prior year's earnings, provided they have earned at least $600.00 U.S. dollars (the lowest amount in annual compensation that must be reported to the IRS) in; incentives, override commissions, including trip incentives and other reportable earnings.
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